Privacy Policy

FlowIQ Business Automation

Last updated: 24 July 2026

1. Who this is about

This policy explains how FlowIQ Business Automation ("we", "us", "our") handles personal information when you use our services — FlowIQ Ledger and FlowIQ Sales Agent — and when you visit our website.

Questions about anything here go to support@flowiqagent.com.

2. The two kinds of data we handle

It matters which is which, because our role differs.

Your account data — the information about *you* as our customer: your name, email, business name, login credentials and billing records. Here we decide how the data is used, so we are responsible for it.

Your business data — the invoices, customers, products, ledger entries and messages *you* create inside the services. This is your data about your own customers and business. You decide what goes in and why; we hold and process it on your behalf, under your instructions, to run the service for you. We do not use it for our own purposes.

3. What we collect, and why

To give you an account and let you sign in: your name, email and password (stored only as a secure hash, never in readable form). Without this you cannot use the service.

To bill you: your plan, payment records and the reference numbers our payment provider returns. We never see or store your card number — that stays with the payment provider.

To keep the service working and secure: basic technical logs such as when you sign in and errors the system encounters. These help us fix faults and spot misuse.

To answer you: anything you send us when you contact support.

We do not collect more than we need, and we do not build advertising profiles.

4. Your business data

Whatever you enter into the services — your customers' details, your invoices, your messages — is processed only to provide the service to you:

• Stored so you can use it
• Kept separate from every other customer's data
• Never sold, and never used to advertise to you or to anyone

If FlowIQ Sales Agent sends messages for you, we process the recipient details you provide solely to deliver those messages. You are responsible for having the right to contact those people — see the Terms.

5. Who we share with

We do not sell personal information. We share it only with the services that make ours work, and only as far as needed:

• Our payment provider, to take subscription payments
• Our hosting and infrastructure providers, who store the data securely on our behalf
• A messaging platform (for FlowIQ Sales Agent), to deliver the messages you send
• Anyone the law requires, where we are legally compelled

Each of these acts under agreements that limit them to processing the data for the purpose we give them.

6. Where data is held

Our services run on infrastructure that may be located in more than one country. Where personal information moves across borders, we take reasonable steps to see it stays protected to the standard described here.

7. How long we keep it

We keep your account and business data for as long as your subscription is active.

After you cancel, we keep your data for 30 days so you can return or export it, then it may be permanently deleted. Tell us before then if you need longer.

Some records — billing and tax records in particular — may be kept longer where the law requires.

8. How we protect it

Passwords are stored only as secure hashes. Access to customer data is restricted, and each customer's data is isolated from every other's. We use reputable providers for hosting and payments. No system is perfectly secure, but we work to keep yours safe and to fix weaknesses when we find them.

9. Your rights

You can:

• See the personal information we hold about you
• Correct anything wrong — most of it you can edit yourself in your account
• Export your data while your subscription is active
• Delete your account and ask us to remove your data, subject to records we must

keep by law

• Object to a particular use, or ask us to restrict it

Write to support@flowiqagent.com and we will respond within a reasonable time. Where your local law gives you rights beyond these, those rights apply.

For your business data — the data you hold about your own customers — those customers should contact *you* first, since you decide how their data is used. We will help you respond.

10. Cookies

Our website and services use only the cookies needed to sign you in and keep your session working. We do not use advertising or third-party tracking cookies.

11. Children

Our services are for businesses, not for children, and we do not knowingly collect information from anyone under 18.

12. Changes

We may update this policy. Where a change materially affects you, we will tell you by email or in the product. The "last updated" date above always shows the current version.

13. Contact

FlowIQ Business Automation support@flowiqagent.com flowiqagent.com